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Refund Policy - Smooth

Last Updated: 06-02-24

This Refund Policy outlines our stance regarding refunds for Smooth. Please note that this policy is not a legal document and has not been reviewed by legal professionals. It is a guideline to be used as a basis for making decisions about refund requests.

Possible reasons for a refund

  • Transactions made without your authorization that have a financial impact on you.
  • Instances where you do not receive or cannot use the premium features promised to you.

To qualify for a refund based on the reasons above, you must provide substantial proof.

Unaccepted requests

  • Situations where you inadvertently failed to cancel an active subscription.
  • Ambiguous requests that do not contain concrete and convincing evidence.

Refund requests stemming from the reasons listed above will not be considered due to financial constraints.

Important Reminders

  • Always approach the refund process with patience and politeness. This facilitates a smoother communication process.
  • If you initiate a chargeback through your payment processor without first contacting our team, it may result in an unfavorable outcome. In order to protect our rights, Patreon is contesting these actions. Users who take this route without prior communication may be banned from accessing Smooth services in the future.
  • A congenial and courteous demeanor may increase your chances of obtaining a refund, even if your case doesn't directly align with the mentioned reasons.

How To Contact Us

If you believe you are eligible for a refund, here are ways to reach out:

  • Email: Use the email linked to the affected Discord account (if available) and send a detailed message to smoothmusicbot@gmail.com
  • Discord Support Server: Interact with our team using the Discord account in question (if accessible). Connect with our staff team through our designated support channel.
  • Direct Messaging: Engage in a private conversation with a Smooth team member on Discord. Look for available staff members on our support channels.

Your satisfaction is our priority, and we endeavor to address all concerns fairly and promptly.